Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, configure your voice assistant, or contact us for support.
2. Voice Data
When visitors use the voice widget on your website, we process voice data to convert speech to text and provide responses. Voice recordings are processed in real-time and are not stored permanently unless you opt into conversation transcript features.
3. How We Use Information
We use the information we collect to provide, maintain, and improve our services, to process transactions and send related information, and to communicate with you about products, services, and events.
4. Information Sharing
We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. We may share information with third-party service providers who perform services on our behalf.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Conversation transcripts are retained according to your subscription plan (7 days for Free, 30 days for Starter, unlimited for Pro).
6. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
7. Your Rights
You have the right to access, correct, or delete your personal information. You can also request a copy of your data or ask us to stop processing it.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@woicely.com.